Relevance verified: 14/04/2026
1. Introduction
These Terms and Conditions govern the relationship between you and Captain Jack Casino (“the Casino”, “we”, “us”, “our”), operated from 18 Tower Bridge Road, London SE1 2UP, United Kingdom. By accessing or using the services available at captain-jackcasino-uk.com, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms and Conditions, you must not use the Casino’s services, create an account, or place any wagers.
These Terms are written in accordance with the requirements of the Gambling Act 2005, the regulations issued by the United Kingdom Gambling Commission, and all applicable consumer protection legislation in England and Wales.
2. Regulatory Information and Licensing
Captain Jack Casino operates under licence number CR-7942156-GC. Our operations are subject to oversight by the relevant regulatory authority responsible for issuing the above licence.
We are committed to operating a fair, transparent, and socially responsible gambling service. As a condition of our licence, we are required to comply with all applicable codes of practice and licence conditions, including those relating to responsible gambling, anti-money laundering, and the protection of customer funds.
Should you wish to raise a complaint or query our licence status, you may contact us directly at [email protected] or by telephone on +44 20 7183 4427.
3. Eligibility and Account Registration
3.1 Age Requirement
Access to real-money gambling at Captain Jack Casino is strictly limited to individuals who are 18 years of age or older. It is a criminal offence in the United Kingdom for a person under the age of 18 to gamble, and for any operator to knowingly provide gambling services to a person under that age.
We take age verification seriously and employ robust procedures to verify the age of all customers. This includes checks conducted at the point of registration and prior to any withdrawal being processed. We reserve the right to request documentary evidence of age at any time, including but not limited to a valid passport, driving licence, or national identity card.
If it is established that an account has been opened by a person under the age of 18, the account will be closed immediately. Any funds deposited by an underage user will be returned and any winnings will be forfeited.
3.2 Permitted Jurisdictions
Our services are available to residents of Great Britain. It is your responsibility to ensure that gambling is permitted under the laws of the jurisdiction from which you are accessing the Casino. We do not accept registrations from jurisdictions where online gambling is prohibited by local law.
3.3 Account Creation
To open an account with Captain Jack Casino, you must provide accurate, complete, and up-to-date information during the registration process. This includes your full legal name, date of birth, home address, email address, and any other information we reasonably request.
You may only open one account. Holding multiple accounts is strictly prohibited. If we discover that you hold more than one account, we reserve the right to close the duplicate accounts and to withhold any associated funds pending investigation.
You must not open an account on behalf of another person or allow any other person to use your account.
3.4 Know Your Customer (KYC) Verification
Before any withdrawal can be processed, and in accordance with our obligations under anti-money laundering legislation, we will require you to complete identity verification. You may be asked to provide one or more of the following:
- A government-issued photo identification document (passport or driving licence)
- Proof of address issued within the last three months (utility bill, bank statement, or similar)
- Proof of payment method (photograph of the card used for deposits, or a bank statement)
- Source of funds documentation where applicable
Failure to provide the requested documentation within a reasonable timeframe may result in suspension of your account and/or the withholding of funds pending further investigation.
4. Your Account
4.1 Account Security
You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your username or password with any third party. Captain Jack Casino will never ask you to provide your password via email, telephone, or any other communication channel.
In the event that you believe your account has been accessed by an unauthorised party, you must notify us immediately at [email protected] or by calling +44 20 7183 4427.
4.2 Accuracy of Account Information
It is your responsibility to ensure that the information held on your account is accurate and current at all times. If any of your details change, you must update your account promptly. Providing false or misleading information constitutes a material breach of these Terms.
4.3 Account Closure
You may request the closure of your account at any time by contacting us at [email protected]. If you wish to close your account for reasons related to gambling-related harm, please refer to Section 12 of these Terms for information on responsible gambling tools, including self-exclusion.
We reserve the right to close or suspend any account at our discretion, including in circumstances where:
- We have reason to believe the account is being used for fraudulent, unlawful, or abusive purposes
- The account holder has breached any provision of these Terms
- We are required to do so by law or regulatory direction
- Continued operation of the account poses a risk to the integrity of our platform
5. Deposits and Withdrawals
5.1 Accepted Payment Methods
Captain Jack Casino accepts deposits and processes withdrawals via the following methods: Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Tether (USDT), and Ethereum.
5.2 Deposits
All deposits must be made from a payment method held in your own name. We do not accept deposits from third-party accounts. The minimum deposit amount may vary depending on the payment method selected and will be displayed at the point of transaction.
Deposits are typically credited to your account instantly or within a short processing period, depending on the method used. Captain Jack Casino does not charge fees on deposits, though your payment provider may apply their own charges.
5.3 Withdrawals
Withdrawal requests are processed in accordance with our standard verification procedures. Before your first withdrawal, you will be required to complete KYC verification as described in Section 3.4.
Withdrawal processing times vary by method. We aim to process all approved withdrawal requests promptly and will always inform you if additional verification steps are required.
We reserve the right to conduct additional security checks before processing any withdrawal. This is done to protect the integrity of your account and to fulfil our obligations under anti-money laundering regulations.
Withdrawals will ordinarily be made to the same payment method used for your deposit. Where this is not possible, we will make alternative arrangements.
5.4 Currency
All transactions are conducted in the currency associated with your account. Exchange rates, where applicable, are determined at the time of transaction.
5.5 Anti-Money Laundering
Captain Jack Casino is required to comply with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, and all related legislation. We are obligated to report any suspicious activity to the relevant authorities. This may be done without informing you, and we are legally prohibited from “tipping off” customers in such circumstances.
We reserve the right to withhold funds, freeze accounts, and report to the National Crime Agency (NCA) where we have reasonable grounds to suspect money laundering or related offences.
6. Bonuses and Promotions
6.1 General Bonus Terms
From time to time, Captain Jack Casino offers bonuses and promotional incentives, including welcome bonuses, no-deposit bonuses, free spins, and reload offers. All bonuses are subject to these general terms as well as any specific terms and conditions associated with the individual promotion.
Bonuses are offered at our sole discretion and may be withdrawn or amended at any time without prior notice, except where already claimed and subject to active wagering.
6.2 Wagering Requirements
Unless otherwise stated, bonuses are subject to wagering requirements before they or any associated winnings can be withdrawn. Wagering requirements will be clearly stated in the terms of each individual promotion.
Bonus funds are separate from real-money funds in your account. Winnings generated from bonus funds cannot be withdrawn until the relevant wagering requirement has been met in full.
6.3 Bonus Eligibility
Bonuses are available to eligible players only. We reserve the right to verify eligibility before crediting any bonus. In particular:
- Welcome bonuses are available to new customers only and may only be claimed once per household, IP address, or device
- Some bonuses are restricted to specific payment methods or minimum deposit amounts
- Bonuses cannot be combined unless explicitly stated
6.4 Abuse and Misuse of Bonuses
Any attempt to abuse or exploit our bonus offers constitutes a breach of these Terms. This includes, but is not limited to, creating multiple accounts to claim the same bonus, using strategies designed to minimise gambling risk while meeting wagering requirements, or colluding with other players. Where bonus abuse is detected, we reserve the right to void the bonus, cancel any associated winnings, and close the offending account.
7. Gameplay and Fairness
7.1 Game Availability
The range of games available at Captain Jack Casino may vary over time. We cannot guarantee the continuous availability of any particular game and reserve the right to withdraw or modify games at any time.
7.2 Game Rules
Each game offered at the Casino is governed by its own specific rules, which are made available within the game interface. It is your responsibility to familiarise yourself with the rules of any game before wagering real money.
7.3 Malfunctions
In the event of a technical fault, software error, or system malfunction, any wagers placed during such an event may be declared void at our discretion. We will not be liable for any losses arising from technical issues beyond our reasonable control. All genuine disputes of this nature will be investigated and resolved in accordance with our complaints procedure.
7.4 Disconnections
If your internet connection is interrupted during gameplay, it is your responsibility to reconnect and check the status of any bets or active game rounds. Where games are interrupted due to connection issues on your end, the Casino’s server record of the game state shall be treated as definitive.
8. Intellectual Property
All content on the Captain Jack Casino website, including but not limited to graphics, logos, text, software, game content, and interface design, is the property of Captain Jack Casino or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or otherwise exploit any content from the website without our prior written consent.
9. Liability and Disclaimers
9.1 Limitation of Liability
To the fullest extent permitted by law, Captain Jack Casino shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from your use of, or inability to use, our services. This includes any loss of profits, loss of data, or any other financial loss, whether or not we have been advised of the possibility of such loss.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where exclusion of liability is not permitted by law.
9.2 Service Availability
We make no representation that our services will be available without interruption, error-free, or free from viruses or other harmful components. We will endeavour to provide a reliable service but cannot guarantee uninterrupted access.
10. Prohibited Activities
The following activities are strictly prohibited when using Captain Jack Casino’s services:
- Accessing or attempting to access another player’s account
- Using automated software, bots, or scripts to interact with the platform
- Engaging in any form of collusion, match-fixing, or fraudulent play
- Using the Casino’s services for any unlawful purpose, including money laundering or financing of criminal activity
- Providing false information during registration or verification
- Placing wagers in breach of any applicable laws or regulations
- Any action that disrupts the normal functioning of the website or the experience of other players
Breach of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities.
11. Responsible Gambling
Captain Jack Casino is committed to providing a safe gambling environment. We recognise that, for some individuals, gambling can become problematic, and we take our obligations in this area extremely seriously.
11.1 Available Tools
We provide a number of tools to help you manage your gambling activity:
Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account. Once set, a limit cannot be increased immediately; a cooling-off period applies before any upward adjustment takes effect. Reductions take immediate effect.
Loss Limits: You may set a limit on the amount you are willing to lose within a defined period.
Session Time Limits: You may set a limit on the amount of time you spend on the platform per session.
Reality Checks: You may enable regular reminders during gameplay to inform you of the time you have spent playing.
Self-Exclusion: If you feel that you need to take a break from gambling, you may request self-exclusion from Captain Jack Casino. Self-exclusion can be applied for a minimum period of six months and up to five years, or on a permanent basis. During a self-exclusion period, your account will be suspended and you will not be permitted to reopen it until the period has expired (except in the case of permanent exclusion).
In addition to our own self-exclusion tool, you may also register with GAMSTOP, the national self-exclusion scheme for Great Britain, at gamstop.co.uk.
11.2 Identification of Problem Gambling
We actively monitor customer behaviour for indicators of potential gambling harm. If we identify patterns that suggest a player may be experiencing difficulties, we may make contact to offer support information and to discuss the available tools.
11.3 Support Organisations
If you are concerned about your gambling habits, or those of someone you know, the following organisations can provide free and confidential support:
- GambleAware – begambleaware.org
- GamCare – gamcare.org.uk
- Gambling Therapy – gamblingtherapy.org
You can also speak to someone at the National Gambling Helpline on 0808 8020 133, available 24 hours a day, seven days a week.
11.4 Underage Gambling Prevention
We strongly encourage parents and guardians to make use of internet filtering tools to prevent minors from accessing gambling websites. Tools such as Net Nanny and Gamban can assist in this regard.
12. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy, available at https://captain-jackcasino-uk.com/privacy-policy/. We collect and process data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We will not sell your personal data to third parties. Data may be shared with third-party service providers, regulatory authorities, and law enforcement agencies where required by law or necessary to fulfil our obligations.
For questions about how we handle your personal data, please contact us at [email protected].
13. Cookies
We use cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and support our marketing activities. Full details of the cookies we use and how to manage your preferences can be found in our Cookie Policy at https://captain-jackcasino-uk.com/cookie-policy/.
14. Complaints and Dispute Resolution
14.1 Complaints Procedure
If you have a complaint about any aspect of our service, we encourage you to contact us in the first instance so that we can attempt to resolve the matter promptly:
- Email: [email protected]
- Telephone: +44 20 7183 4427
- Post: 18 Tower Bridge Road, London SE1 2UP, United Kingdom
We will acknowledge your complaint promptly and aim to provide a full response within 8 weeks of receipt.
14.2 Alternative Dispute Resolution
If you are not satisfied with the outcome of our internal complaints process, you have the right to refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR scheme are available upon request and on our Licence Information page at https://captain-jackcasino-uk.com/license-information/.
You may also raise concerns directly with the United Kingdom Gambling Commission via their website at gamblingcommission.gov.uk.
15. Amendments to These Terms
We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you in advance via email or a notice on the website. Continued use of our services following notification of changes constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically to ensure you are aware of the current version. The most recent version of these Terms will always be available at https://captain-jackcasino-uk.com/terms-conditions/.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights under applicable consumer protection legislation.
17. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and the specific terms of any bonus or promotional offer you have accepted, constitute the entire agreement between you and Captain Jack Casino with respect to your use of our services. They supersede all prior agreements, representations, or understandings, whether written or oral.
18. Contact Us
If you have any questions about these Terms and Conditions or about our services more generally, please do not hesitate to get in touch:
- Email: [email protected]
- Telephone: +44 20 7183 4427
- Address: 18 Tower Bridge Road, London SE1 2UP, United Kingdom
We are here to help and aim to respond to all enquiries as quickly as possible.