Relevance verified: 14/04/2026
Who We Are
Captain Jack Casino is operated by a company registered in the United Kingdom, with its principal office at 18 Tower Bridge Road, London SE1 2UP, United Kingdom. We hold a valid gambling licence issued under licence number CR-7942156-GC and operate the website https://captain-jackcasino-uk.com in full compliance with the requirements of the UK Gambling Commission.
We act as the data controller in respect of the personal information collected through our website, mobile platform, and related services. This means we determine how and why your personal data is processed.
If you have any questions about this policy or about how we handle your information, you can contact us at:
- Email: [email protected]
- Phone: +44 20 7183 4427
- Post: 18 Tower Bridge Road, London SE1 2UP, United Kingdom
The Legal Framework We Follow
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We also comply with the Privacy and Electronic Communications Regulations 2003 (PECR) in relation to electronic marketing and cookies, as well as all applicable guidance issued by the Information Commissioner’s Office (ICO).
As a licensed gambling operator, we are additionally bound by the requirements of the Gambling Act 2005, the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), and anti-money laundering legislation including the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
What Personal Data We Collect
When you register an account, use our services, or interact with our website, we may collect and process the following categories of personal data:
Identity and contact information: your full name, date of birth, residential address, email address, telephone number, and copies of identity documents such as a passport or driving licence.
Account and transactional data: your username, password (stored in encrypted form), account history, game activity, wagering records, deposit and withdrawal history, bonuses claimed, and any communications you send to us.
Financial information: payment card details (processed securely and not stored in full by us), bank account details where applicable, transaction amounts, and records related to cryptocurrency wallets used for deposits or withdrawals via Bitcoin, Ethereum, or Tether (USDT).
Verification and compliance data: information collected as part of Know Your Customer (KYC) checks, source of funds documentation, responses to responsible gambling assessments, and records of any self-exclusion or limit-setting activity.
Technical and usage data: your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on pages, clickstream data, and session logs.
Communications data: records of emails, live chat conversations, and telephone calls you have with our customer support team.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to any communications we send you.
Automatically when you visit our website or use our platform, through the use of cookies, server logs, and similar tracking technologies. For full details of how we use cookies, please refer to our Cookie Policy.
From third parties, including identity verification providers, credit reference agencies, fraud prevention agencies, payment processors, and regulatory bodies, where we are required or permitted by law to do so.
Why We Process Your Data and the Legal Basis
Under UK GDPR, we are required to have a lawful basis for each purpose for which we process personal data. The table below sets out our main processing activities and the legal basis we rely upon.
Performance of a contract: We process identity and contact information, account data, and transactional data because it is necessary to create and manage your account, accept deposits, process withdrawals, and provide access to our games and services. Without this processing, we cannot provide you with a functioning account.
Legal obligation: We are required by law to carry out age verification before allowing any person to gamble on our platform. We must also conduct KYC checks, monitor transactions for suspicious activity, maintain records for anti-money laundering purposes, and comply with the Gambling Commission’s social responsibility requirements. These obligations arise under the Gambling Act 2005, LCCP, and anti-money laundering legislation. The processing is mandatory and cannot be opted out of.
Legitimate interests: We process technical data, usage data, and account behaviour data to detect and prevent fraud, protect the security of our platform, and carry out internal analysis that helps us improve our services. We have assessed that our legitimate interests are not overridden by your rights in these cases. You have the right to object to processing carried out on this basis (see your rights below).
Consent: Where we send you marketing communications by email, SMS, or push notification about our promotions, bonuses, and new games, we do so on the basis of your consent, which you may withdraw at any time. We will not send you direct marketing without a valid opt-in.
Age Verification
All users must be 18 years of age or older to register and gamble on our platform. We use a combination of automated age verification tools and manual document checks to confirm the age of our customers. Where age cannot be verified to our satisfaction, we will suspend or close the account in question and return any funds held, in accordance with our regulatory obligations.
Responsible Gambling and Safer Gambling Data
As part of our licensing conditions, we are required to take reasonable steps to identify customers who may be at risk of experiencing harm related to gambling. We process your account data, game history, and transaction data to monitor for patterns associated with problem gambling. This may result in us contacting you to offer information about responsible gambling tools, applying temporary restrictions to your account, or referring you to support organisations such as GamCare or Gambling Therapy.
You can set deposit limits, loss limits, session time limits, and self-exclusion periods through your account settings or by contacting our support team at [email protected]. Records of limits and exclusions are retained for the duration required by our regulatory obligations.
How We Share Your Data
We do not sell your personal data to any third party. We may share your information in the following circumstances:
Service providers: We work with third-party suppliers who assist us in delivering our services. These include identity verification providers, payment processors, fraud prevention services, IT infrastructure providers, and customer relationship management platforms. All processors are subject to contractual data protection obligations and may only process your data on our documented instructions.
Regulatory and law enforcement bodies: We may disclose personal data to the UK Gambling Commission, the ICO, Her Majesty’s Revenue and Customs (HMRC), the National Crime Agency, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect crime.
Fraud prevention agencies: Information about your account and transactions may be shared with fraud prevention agencies where we suspect fraud, money laundering, or other financial crime. Records held by these agencies may be used by other organisations to make decisions about credit, insurance, and fraud prevention.
Business transfers: In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the acquiring entity as part of that transaction. We would notify affected users in advance of any such transfer.
We do not transfer your data outside of the United Kingdom or the European Economic Area unless adequate safeguards are in place, such as the use of International Data Transfer Agreements (IDTAs) or equivalent contractual protections approved by the ICO.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations.
Account data and transactional records are retained for a minimum of five years from the date your account is closed, as required by anti-money laundering legislation. In certain circumstances, such as where a legal claim is pending or a regulatory investigation is ongoing, we may retain data for longer.
Marketing preferences and consent records are retained for as long as you hold an active account with us and for a reasonable period thereafter. Where you withdraw your consent to marketing, we retain a record of that withdrawal to ensure we do not contact you again.
Technical log data and cookies are retained in accordance with our Cookie Policy.
Your Rights Under UK GDPR
As a data subject based in the United Kingdom, you have the following rights:
Right of access: You may request a copy of the personal data we hold about you. We will respond to such requests within one calendar month.
Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
Right to erasure: In certain circumstances, you may request that we delete your personal data. This right does not apply where we are required to retain data to comply with a legal obligation, such as our anti-money laundering duties.
Right to restrict processing: You may ask us to restrict how we use your data in certain situations, for example whilst a dispute about accuracy is being resolved.
Right to data portability: Where processing is carried out by automated means and is based on your consent or a contract, you may ask us to provide your data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to processing based on our legitimate interests. You also have an absolute right to object to processing for direct marketing purposes, and we will stop that processing immediately upon receiving your objection.
Rights related to automated decision-making: We do not make solely automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review.
To exercise any of these rights, please contact us at [email protected] or write to us at 18 Tower Bridge Road, London SE1 2UP, United Kingdom. We may need to verify your identity before processing your request.
Direct Marketing
We may send you promotional communications about our bonuses, free spins, seasonal offers, and new games by email, SMS, or push notification, but only where you have given us your clear consent to do so.
You may withdraw your consent to marketing at any time by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences within your account settings, or by contacting us directly at [email protected] or on +44 20 7183 4427.
Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to your withdrawal, and it does not prevent us from sending you service communications that are necessary for the management of your account.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to ensure the platform functions correctly, to remember your preferences, to analyse how visitors use our site, and to present relevant promotional content.
You can manage your cookie preferences at any time via the cookie settings on our website. Blocking certain categories of cookies may affect your ability to use some features of the platform. For a full explanation of the cookies we use and how to control them, please read our Cookie Policy.
Security
We take the security of your personal data seriously. We use industry-standard technical and organisational measures including encryption, secure socket layer (SSL) technology, access controls, and regular security reviews to protect your information against unauthorised access, loss, or disclosure.
Our staff who have access to personal data are trained in data protection obligations and are bound by confidentiality duties. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
If you become aware of any actual or suspected breach of your account security, please contact us immediately at [email protected].
Payment Data
Payments on our platform are processed via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and Tether (USDT). Card and payment information is processed by our regulated payment service providers and is not stored in unencrypted form by Captain Jack Casino. We do not have access to your full card number at any point during or after a transaction.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy notices of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we handle personal data, to comply with new legal requirements, or to improve clarity. Where changes are material, we will notify you by email or by displaying a prominent notice on our website. Continued use of our services after any update constitutes your acknowledgement of the revised policy.
How to Make a Complaint
If you have a concern about how we have handled your personal data, we would ask you to contact us in the first instance so that we can try to resolve the matter:
- Email: [email protected]
- Post: 18 Tower Bridge Road, London SE1 2UP, United Kingdom
- Phone: +44 20 7183 4427
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom:
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF