Relevance verified: 14/04/2026
At Captain Jack Casino, gambling is meant to be an enjoyable pastime, not a source of financial strain or personal distress. We take our responsibility to players seriously and comply fully with the requirements set by the UK Gambling Commission under licence No. CR-7942156-GC. This page sets out the tools available to you, the signs that gambling may be causing harm, and where to turn if you need support.
Our Commitment to Player Safety
Captain Jack Casino operates exclusively for adults aged 18 and over. We follow all applicable provisions of the Gambling Act 2005 and adhere to the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP). This means we are required to offer you meaningful tools to manage your gambling, treat you fairly, and make help easy to find.
We do not accept gambling as a way to earn money, recover losses, or escape problems. If gambling stops feeling like entertainment, we encourage you to use the tools below without delay.
Safer Gambling Tools
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your Captain Jack Casino account. Once a limit is active, it takes effect immediately. Any request to increase a limit is subject to a 24-hour cooling-off period before the higher amount applies. Reductions take effect straight away.
To set or adjust a deposit limit, go to your account settings or contact our support team at [email protected] or call +44 20 7183 4427.
Loss Limits
A loss limit allows you to cap the total amount you are prepared to lose within a set time period. As with deposit limits, decreases are applied immediately, while increases go through a mandatory 24-hour delay.
Session Time Limits and Reality Checks
You can set a session time limit that will alert you or end your session after a chosen period. We also offer reality check notifications that remind you how long you have been playing at intervals of your choosing. These prompts appear on screen and can help you step back and assess whether you want to continue.
Cooling-Off Period (Temporary Break)
If you want to take a short break from gambling, you can apply a temporary account suspension of between 24 hours and six weeks. During this period, you cannot log in, place bets, or access any promotional materials from us. You can request a cooling-off period by contacting our support team directly.
Self-Exclusion
If you feel that gambling is becoming a problem, self-exclusion is a stronger measure. You can self-exclude from Captain Jack Casino for a minimum of six months, up to a permanent closure. During any self-exclusion:
- You will not be able to log in or access your account
- Any remaining balance will be returned to you
- You will be removed from all marketing communications immediately
- The exclusion cannot be reversed during the minimum period
To self-exclude, contact us at [email protected] or call +44 20 7183 4427. Our team will process your request without delay.
GAMSTOP – National Self-Exclusion Scheme
GAMSTOP is a free service that lets you place a single self-exclusion across all UK-licensed gambling websites and apps at once. If you register with GAMSTOP, your exclusion will automatically apply to Captain Jack Casino and every other operator holding a UK Gambling Commission licence.
You can register at www.gamstop.co.uk
We strongly recommend GAMSTOP to anyone who wants to step away from gambling across multiple platforms without having to contact each operator individually.
Blocking Gambling Content
Third-party software tools can help you block access to gambling sites across all your devices. These tools are independent of Captain Jack Casino and can provide an additional layer of protection, particularly if you share a device with others or want to limit your own access without relying solely on willpower.
Useful tools include:
Gamban – blocks gambling content across your devices: www.gamban.com
Betblocker – a free service that blocks gambling sites: www.betblocker.org
GamCare’s NetNanny – filtering software recommended for households with young people: www.gamcare.org.uk
Protecting Young People
No one under the age of 18 is permitted to open an account or gamble at Captain Jack Casino. We carry out age verification checks during registration and may request additional documentation at any point.
If you share a device with children or young people, we recommend using parental control software to prevent access to gambling websites. Tools such as those offered by GamCare can assist with this.
If you suspect that a minor has been accessing your account, contact us immediately at [email protected].
Recognising Problem Gambling
Gambling becomes harmful when it starts to affect your finances, relationships, mental health, or daily responsibilities. The following signs may indicate that gambling has moved beyond casual entertainment:
- Spending more money or time on gambling than you can afford
- Chasing losses by continuing to bet in order to win back what you have lost
- Borrowing money, selling possessions, or using money set aside for bills to fund gambling
- Lying to family members, friends, or employers about your gambling activity
- Feeling anxious, irritable, or low when you are not gambling
- Gambling to escape stress, worries, or low mood
- Neglecting work, study, or family commitments because of gambling
- Failed attempts to cut down or stop
If several of these apply to you, speaking to a trained adviser is the most effective next step.
Support Organisations
BeGambleAware
BeGambleAware offers free, confidential support and information for anyone concerned about their own gambling or that of someone close to them.
Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133 (free, 24 hours a day)
GamCare
GamCare runs the National Gambling Helpline and provides a range of counselling and support services for people affected by gambling harm.
Website: www.gamcare.org.uk Helpline: 0808 8020 133 (free, available around the clock)
Gambling Therapy
Gambling Therapy provides free practical advice and emotional support for anyone affected by problem gambling, with services available in multiple languages.
Website: www.gamblingtherapy.org
Gamblers Anonymous UK
Gamblers Anonymous offers peer support through a network of local groups across the UK, based on a 12-step recovery programme.
Website: www.gamblersanonymous.org.uk
Gordon Moody
Gordon Moody provides residential treatment programmes and online recovery courses for people with serious gambling problems.
Website: www.gordonmoody.org.uk
Self-Assessment
Not sure where you stand? A brief self-assessment can help you reflect honestly on your gambling habits. GamCare and BeGambleAware both offer free online questionnaires that take only a few minutes and can highlight whether your behaviour warrants further attention.
Visit www.begambleaware.org or www.gamcare.org.uk to complete one.
Contacting Captain Jack Casino
If you would like to activate any of the safer gambling tools described on this page, discuss a concern, or request account closure, our support team is available to help.
Email: [email protected] Phone: +44 20 7183 4427 Address: 18 Tower Bridge Road, London SE1 2UP, United Kingdom
All responsible gambling requests are handled with care and without judgement. We will always act promptly and in your best interest.
Captain Jack Casino is committed to providing a safe and fair gambling environment for all UK players. Gambling should be enjoyable. If it stops feeling that way, help is available.
18+ | Please gamble responsibly.