Relevance verified: 14/04/2026
This page sets out the licensing and regulatory framework under which Captain Jack Casino operates. The information contained herein is provided in the interest of transparency and in accordance with applicable legal and regulatory obligations. Players are encouraged to read this page carefully prior to registering an account or placing any wager.
Operator Details
Captain Jack Casino is operated from its registered address at 18 Tower Bridge Road, London SE1 2UP, United Kingdom. All correspondence regarding regulatory matters, compliance queries, and formal complaints may be directed to the operator at [email protected] or by telephone on +44 20 7183 4427.
Licence Details
Captain Jack Casino holds an online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent supervisory authority for online gambling operations licensed in and from Curaçao. The licence number is CR-7942156-GC. This licence constitutes a B2C (Business-to-Consumer) online gaming licence, authorising the operator to offer casino games, including slots, table games, and live dealer products, to eligible players in permitted jurisdictions.
The Curaçao Gaming Authority operates pursuant to the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, “LOK”), which provides the statutory basis for the regulation, licensing, and supervision of online gaming activities in and from Curaçao. The CGA is responsible for ensuring that licensed operators conduct gaming activities in a manner that is honest, responsible, transparent, and free from criminal influence.
Enquiries regarding the licensing authority may be directed to:
Curaçao Gaming Authority Emancipatie Boulevard, Dominico F. “Don” Martina 23 Willemstad, Curaçao Website: www.cga.cw
Territory of Service and Age Restrictions
Captain Jack Casino provides its services to players in jurisdictions where online gambling is permitted under applicable local law. It is the sole responsibility of each player to verify that participation in online gambling is lawful in their jurisdiction of residence prior to registering an account.
Access to Captain Jack Casino is strictly prohibited for persons under the age of 18 years, or such higher age as may be prescribed by the laws of a player’s jurisdiction of residence. The operator maintains robust age verification procedures and will not permit any individual to open an account, make a deposit, or participate in any game until their age has been satisfactorily verified. Any account found to have been opened by a minor will be closed immediately, all funds will be frozen pending investigation, and the matter may be referred to the relevant authorities.
Anti-Money Laundering and Know Your Customer Policy
Captain Jack Casino is committed to full compliance with applicable anti-money laundering (AML) legislation and counter-terrorism financing (CTF) requirements. The operator has implemented a comprehensive AML/CTF framework in accordance with the requirements established by the Curaçao Gaming Authority and applicable international standards, including the Financial Action Task Force (FATF) recommendations.
As part of its Know Your Customer (KYC) obligations, the operator is required to verify the identity of all registered players before processing withdrawal requests and, where risk-based assessment indicates necessity, before accepting deposits. Players will be required to provide one or more of the following documents upon request:
A government-issued photo identification document (such as a valid passport, national identity card, or driving licence); proof of residential address issued within the preceding three months (such as a utility bill or bank statement); and, where required, documentation evidencing the source of funds or source of wealth.
The operator reserves the right to request additional documentation at any stage of the customer relationship where this is warranted by its risk assessment procedures. Accounts may be suspended or restricted during the verification process. The operator will not process any withdrawals to third-party accounts and will return funds only to the source from which they were deposited, subject to verification requirements.
Suspicious transactions are monitored on an ongoing basis. Where there are reasonable grounds to suspect that a transaction is connected to money laundering, terrorist financing, or any other unlawful activity, the operator is obliged to file a suspicious activity report with the competent financial intelligence authorities and may suspend the relevant account pending investigation. The operator will not disclose to the account holder that any such report has been filed where disclosure would constitute “tipping off” under applicable law.
Data Protection
Captain Jack Casino processes personal data in accordance with applicable data protection legislation. The operator is committed to ensuring that all personal data collected in the course of providing its services is processed lawfully, fairly, and in a transparent manner, collected for specified and legitimate purposes, kept accurate and up to date, retained only for as long as is necessary for the purposes for which it was collected, and processed in a manner that ensures appropriate security.
Personal data collected from players may be used for the purposes of account management, identity verification, transaction processing, fraud prevention, AML/CTF compliance, customer support, and communication regarding the player’s account. The operator does not sell personal data to third parties for marketing purposes.
Players have the right to request access to, rectification of, erasure of, or restriction of processing of their personal data, subject to any overriding legal obligations applicable to the operator. Requests relating to personal data should be submitted in writing to [email protected].
Full details of the operator’s data processing practices, including data retention periods and the rights available to data subjects, are set out in the Privacy Policy available on this website.
Responsible Gambling
Captain Jack Casino recognises that gambling can pose a risk of harm to a minority of players and is committed to providing a safe and responsible gambling environment. The operator has implemented a range of tools and measures designed to assist players in maintaining control over their gambling activity. These include the ability to set deposit limits, session time limits, and loss limits; the option to take a temporary cooling-off period; and the option to self-exclude from the platform for a defined or indefinite period.
Players who wish to self-exclude or require support in relation to their gambling behaviour are encouraged to contact the customer support team at [email protected]. The operator also recommends that players seeking information or assistance make use of the following independent support organisations:
BeGambleAware (www.begambleaware.org) provides free, confidential information, advice, and support for anyone affected by problem gambling.
GamblingTherapy (www.gamblingtherapy.org) provides practical advice and emotional support for those affected by gambling-related harm, including an online support service available internationally.
The operator prohibits marketing communications being directed at individuals who have self-excluded or registered with a third-party exclusion scheme, and will take all reasonable steps to ensure that such individuals are not targeted with promotional material.
Dispute Resolution
In the event that a player has a complaint regarding the operator’s services, the player should first contact the customer support team at [email protected], setting out the nature of the complaint in reasonable detail. The operator undertakes to acknowledge all complaints within a reasonable time and to investigate and respond substantively.
Where a complaint cannot be resolved to the player’s satisfaction through the operator’s internal complaints procedure, the player may escalate the matter to the Curaçao Gaming Authority, which maintains oversight of licensed operators and provides a channel for player complaints. Details of the complaint submission process are available on the CGA’s official website at www.cga.cw.
Players are advised to retain records of all relevant communications with the operator when submitting a dispute to any regulatory or alternative dispute resolution body.
Amendments to This Page
The operator reserves the right to update the information contained on this page at any time in order to reflect changes in its licensing status, applicable legislation, or regulatory requirements. The date on which this page was last reviewed is displayed at the top of the page. Players are encouraged to review this page periodically.