Relevance verified: 14/04/2026
What This Policy Covers
This Cookie Policy explains how Captain Jack Casino (“we”, “us”, “our”) uses cookies and similar tracking technologies on our website at https://captain-jackcasino-uk.com. It sets out what cookies we place on your device, why we use them, how long they remain active, and how you can control them.
This policy applies to all visitors to our website, including registered players and guests browsing without an account. It should be read alongside our Privacy Policy and Terms and Conditions, which together form the full picture of how we handle your personal data.
We operate in accordance with the UK Privacy and Electronic Communications Regulations 2003 (as amended), the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018. As a gambling operator, we are also subject to applicable guidance issued by the UK Gambling Commission in relation to digital communications and player data.
What Are Cookies
Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work properly, improve efficiency, and provide information to the site owner. Some cookies are essential to the functioning of a website, while others serve analytical or marketing purposes.
Beyond standard cookies, we may also use technologies that operate in a similar fashion, including pixel tags (sometimes called web beacons), local storage objects, and session tokens. Throughout this policy, all of these technologies are referred to collectively as “cookies” for ease of reading.
Cookies set by us are called first-party cookies. Cookies set by organisations other than Captain Jack Casino are called third-party cookies. Third-party cookies are subject to the privacy and cookie policies of those organisations, not ours.
Why Cookie Consent Matters in Online Gambling
The UK Gambling Commission and the Information Commissioner’s Office (ICO) both place particular emphasis on transparent data practices in the gambling sector. Players have a right to understand what information is being collected, how it may be used for marketing or profiling purposes, and how they can opt out.
We take this responsibility seriously. We do not place non-essential cookies on your device before you have given your informed consent. When you first visit https://captain-jackcasino-uk.com, you will be presented with a cookie banner that allows you to accept all cookies, reject non-essential cookies, or manage your preferences by category. Your choice is saved and respected throughout your session and on future visits.
You may withdraw or change your consent at any time using the cookie settings link available in the footer of our website.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are typically set in response to actions you take, such as logging into your account, filling in a registration form, or setting your currency and language preferences. Without these cookies, key features of the site would not work.
Because these cookies are required for the operation of the site, they do not require your consent under PECR. They do not store any personally identifiable information beyond what is needed to provide the service.
Examples of what strictly necessary cookies do on our site include: keeping you logged in during a session, maintaining your gameplay state, preventing duplicate form submissions, and supporting fraud prevention and account security measures.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| lang_pref | Stores your language preference | 30 days |
| geo_check | Records your location check for regulatory compliance | Session |
| age_verified | Confirms age verification has been completed | 365 days |
Performance and Analytics Cookies
These cookies collect information about how visitors use our website, for example which pages are visited most often and whether users receive error messages from certain pages. All data collected is aggregated and anonymised; it does not identify individual users.
We use this information to understand how our site is performing and to make improvements that benefit all users. For instance, if we see that a particular section of the site has a high exit rate, we may investigate whether there is a technical problem or whether the content needs to be improved.
We currently use Google Analytics for this purpose. Google Analytics is operated by Google LLC and processes data in accordance with Google’s privacy framework. You can learn more about how Google uses this data by visiting https://policies.google.com/privacy.
These cookies are only placed with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _gid | Google Analytics | Distinguishes users within 24 hours | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
Functional Cookies
Functional cookies allow the website to remember choices you have made and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we have added to our pages.
These cookies may remember your username (not your password), your preferred deposit method, or display settings such as whether you have previously dismissed a promotional banner. If you do not accept these cookies, some features may not work as expected, but core gambling functionality will remain available.
These cookies are only placed with your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_prefs | Stores display and layout preferences | 90 days |
| deposit_method | Remembers your last selected payment method | 30 days |
| bonus_dismissed | Records which promotional banners you have closed | 60 days |
Targeting and Marketing Cookies
These cookies are set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you may still see generic advertising on other websites, but it will not be personalised based on your activity on our site.
We comply fully with the UK Gambling Commission’s rules on marketing to players. We do not use targeting cookies to direct gambling advertising at individuals who have self-excluded, at people who have displayed indicators of problem gambling, or at those who have not yet verified their age. Our marketing practices are subject to ongoing review.
These cookies are only placed with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Tracks visits across websites for retargeting | 90 days |
| IDE | Google DoubleClick | Used for targeted advertising | 13 months |
| NID | Stores preferences and tracks user sessions | 6 months |
Responsible Gambling Cookies
As a licensed gambling operator, we are required to implement tools that support player protection. Certain cookies support the operation of our responsible gambling features, including session time tracking, deposit limit enforcement, self-exclusion status checks, and the display of mandatory responsible gambling messages.
These cookies are treated as strictly necessary because they are required for us to meet our regulatory obligations under the Gambling Act 2005 and the conditions of our operating licence (Licence No. CR-7942156-GC). They cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| rg_session_timer | Tracks active gambling session duration | Session |
| selfex_status | Checks player self-exclusion status on login | Session |
| deposit_limit_cache | Stores current deposit limit settings | 24 hours |
Third-Party Cookies and Services
In addition to the third-party cookies described above, our website may load content from external services that set their own cookies. These include:
Payment processors. When you make a deposit or withdrawal, you may interact with services provided by Visa, Mastercard, Apple Pay, Google Pay, or cryptocurrency processing providers. These services may set their own cookies to authenticate transactions and prevent fraud. We do not control these cookies and recommend you review the relevant provider’s cookie policy.
Customer support tools. We may use a live chat or support ticketing system on our website. This provider may set cookies to identify returning users and maintain chat history.
Content delivery networks. We use third-party networks to deliver website assets such as images and scripts more quickly. These networks may record access logs and may set cookies for performance purposes.
We carry out due diligence on all third-party services we use and require them to process data in accordance with applicable UK data protection law.
How to Manage and Control Cookies
You have several options for controlling the cookies placed on your device.
Our Cookie Preference Centre. The most straightforward way to manage your preferences is through the cookie settings panel accessible via the link in the footer of our website. From there, you can accept or reject cookies by category. Your preferences will be saved and applied immediately. Note that strictly necessary and responsible gambling cookies cannot be disabled.
Your Browser Settings. All major web browsers allow you to manage cookies through their settings menus. You can set your browser to block all cookies, block third-party cookies, or to notify you when a cookie is being set. Bear in mind that blocking essential cookies will affect your ability to use the site. The following links take you directly to the cookie management sections of common browsers:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-gb/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Opt-Out Tools. You can opt out of interest-based advertising from participating companies through the following industry opt-out tools:
- Your Online Choices (EU/UK): https://www.youronlinechoices.com/uk/
- Network Advertising Initiative: https://optout.networkadvertising.org/
- Google Ads settings: https://adssettings.google.com/
Please note that opting out of targeted advertising does not mean you will stop seeing adverts altogether. It means the adverts you see will be less tailored to your browsing behaviour.
Legal Basis for Processing
Where cookies involve the processing of personal data, we rely on the following legal bases under UK GDPR:
Legitimate interests (Article 6(1)(f)): for strictly necessary cookies required to deliver a service you have requested, and for cookies that support fraud prevention and security.
Legal obligation (Article 6(1)(c)): for cookies that support our responsible gambling obligations and age verification requirements under our operating licence.
Consent (Article 6(1)(a)): for all non-essential cookies, including analytics, functional, and marketing cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Retention
We retain cookie-related data only for as long as necessary for the purposes described in this policy. Session cookies are deleted automatically when you close your browser. Persistent cookies expire at the end of their stated duration or when you clear them manually. Where cookie data is linked to a player account, it may be retained for longer where required by law, for example to meet our anti-money laundering record-keeping obligations.
Cookies and Age Verification
Under the terms of our operating licence and the UK Gambling Commission’s technical standards, we are required to verify the age of all players before permitting them to gamble. We use cookies to record the status of age verification checks for the duration of a session. This is a regulatory requirement and forms part of our strictly necessary cookie set.
We do not target gambling marketing at individuals who have not completed age verification. Our cookie and data practices in respect of marketing have been designed to comply with the Advertising Standards Authority (ASA) guidelines on gambling advertising and the CAP Code.
Your Rights Under UK Data Protection Law
If any of the cookies we use constitute processing of your personal data, you have the following rights under the UK GDPR:
Right of access: You may request a copy of the personal data we hold about you, including data collected via cookies where it is linked to your identity.
Right to rectification: You may ask us to correct inaccurate data we hold about you.
Right to erasure: In certain circumstances, you may ask us to delete personal data we hold about you.
Right to restriction: You may ask us to restrict the way we process your data in certain circumstances.
Right to object: You may object to processing based on legitimate interests, including processing for marketing purposes.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by updating your cookie preferences or contacting us directly.
Right to lodge a complaint: If you are unhappy with how we handle your personal data or cookie-related requests, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.
To exercise any of the above rights, please contact us using the details below.
Contact Us
If you have any questions about this Cookie Policy or about how we handle your data, you can reach us through any of the following:
Email: [email protected]
Telephone: +44 20 7183 4427
Post: Captain Jack Casino, 18 Tower Bridge Road, London SE1 2UP, United Kingdom
We aim to respond to all data-related enquiries within 30 days of receipt.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or guidance issued by the ICO or the UK Gambling Commission. When we make material changes, we will update the notice on our website. We encourage you to review this page periodically to stay informed about our cookie practices. Continued use of our website following the posting of changes constitutes your acceptance of those changes in so far as they relate to strictly necessary cookies.